CHARLES SCHWAB, HONG KONG, LTD.

Charles Schwab, Hong Kong, Ltd.
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Satisfaction Guarantee

Satisfaction Guarantee

At Schwab, we’ve always been committed to driving down costs so you have more to invest. That’s why we’ve lowered the price of online equity trade commissions to just US$4.95¹

We also believe every investor deserves to work with a firm they can count on. At Schwab, our commitment to your satisfaction is backed by a guarantee. If for any reason you’re not completely satisfied, we’ll refund your fee or commission and work with you to make things right.² You won’t find that kind of promise everywhere—but you will find it here.

Questions about the Satisfaction Guarantee²

  • What fees are covered by the guarantee?

    We’ll refund fees or commissions included in:
    The Charles Schwab Hong Kong Pricing Guide for Individual Investors

    If for any reason, you are not satisfied, we’ll refund the previous quarter’s program fee for Schwab Private Client

  • Are any fees not covered by the guarantee?

    While the guarantee covers a wide range of fees and commissions, there are services to which it does not apply. These include accounts managed by investment advisors who are not affiliated with Schwab, such as those managed through Schwab Advisor Network®. The guarantee also does not apply to operating expenses charged by mutual funds.

    If you have questions on whether the guarantee applies to any particular fee, please call a Schwab investment professional for assistance.

  • Who should I contact if I have questions or would like to request a refund?

    You can call a Schwab investment professional at +852-2101-0511. Or, if you work with a Schwab Financial Consultant, you can contact your consultant.

  • How long do I have to request a refund under the guarantee?

    For account fees and commissions, your request must be received within one year of the date that the fee was charged.

    For Program Fees on advisory services, your request must be received no later than the next calendar quarter after the fee was charged.

  • How long will it take to receive my refund?

    Funds will be credited to the account charged in approximately four weeks of a valid request.

More questions? We’re here to help.


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1. Restrictions apply: The US$4.95 commission does not apply to foreign stock transactions, large block transactions requiring special handling, or restricted stock transactions. Foreign ordinary shares that trade online in the U.S. over-the-counter (OTC) market and do not settle in the U.S. will have a US$50 foreign transaction fee added to the cost of the transaction. All broker-assisted and automated phone trades are subject to service charges. See the Charles Schwab Hong Kong Pricing Guide for Individual Investors for full fee and commission schedules. Employee equity compensation transactions are subject to separate commission schedules.

2. If you are not completely satisfied for any reason, at your request Charles Schwab, Hong Kong, Ltd. (“Schwab”) will refund any eligible fee related to your concern within the time frames described below. Two kinds of “Fees” are eligible for this guarantee: (1) asset-based “Program Fees” for the Schwab Private Client investment advisory service (“Participating Service”); and (2) commissions and fees listed in the Charles Schwab Hong Kong Pricing Guide for Individual Investors (“Account Fees”). Program Fee refund requests must be received no later than the next calendar quarter after the Fee was charged. Account Fee refund requests must be received within one year of the date that the Fee was charged.

Program Fees are calculated as a percentage of eligible assets in Participating Service accounts. For more information about Program Fees, please see the disclosure brochure for the Participating Service, made available at enrollment or any time at your request. The guarantee does not cover Program Fees for accounts managed by investment advisors or managed by affiliated advisors outside of the Participating Service.