Online Privacy & Security
Identity Theft Prevention Program
How to Protect Against Phishing?
View this notice in PDF format
Rev. July 2013
||WHAT DOES THE CHARLES SCHWAB CORPORATION DO WITH YOUR PERSONAL INFORMATION?
||Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
||The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and income
- Account balances and transaction history
- Investment experience and assets
||All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons The Charles Schwab Corporation chooses to share; and whether you can limit this sharing.
|Reasons we can share your personal information
|For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
|For our marketing purposes—
to offer our products and services to you
|For joint marketing with other financial companies
||We don't share
|For our affiliates' everyday business purposes—
information about your transactions and experiences
|For our affiliates' everyday business purposes—
information about your creditworthiness
|For our affiliates to market to you
|For nonaffiliates to market to you
||We don't share
|To limit our sharing
||Call +852-2101-0500—our menu will prompt you through your choices.
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.
However you can contact us at any time to limit our sharing.
||Call +852-2101-0500 or go to www.schwab.com.hk/privacy.
|Who we are
|Who is providing this notice?
||The Charles Schwab Corporation (also "Schwab") and its affiliates.
See list of affiliates below.
|What we do
|How does Schwab protect my personal information?
||To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. To learn more about security at Schwab, please visit .
|How does Schwab collect my personal information?
||We collect your personal information, for example, when you
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
- open an account or give us your income information
- seek advice about your investments or tell us about your investment or retirement portfolio
- make deposits or withdrawals from your account
|Why can't I limit all sharing?
||Federal law gives you the right to limit only
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
- sharing for affiliates' everyday business purposes—
information about your creditworthiness
- affiliates from using your information to market to you
- sharing for nonaffiliates to market to you
|What happens when I limit sharing for an account I hold jointly with someone else?
||Your choices will apply to everyone on your account.
||Companies related by common ownership or control. They can be financial and nonfinancial companies.
- Our affiliates include companies with a Charles Schwab name; financial companies such as: Charles Schwab & Co., Inc., Charles Schwab Bank, optionsXpress, Inc., ThomasPartners, Inc., Windhaven Investment Management, Inc.; and nonfinancial companies such as Schwab Performance Technologies, and Compliance11, Inc.
||Companies not related by common ownership or control. They can be financial and nonfinancial companies.
- The Charles Schwab Corporation does not share with nonaffiliates so they can market to you.
||A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
- The Charles Schwab Corporation doesn't jointly market.
© 2013 Charles Schwab & Co., Inc. All rights reserved. Member SIPC. Charles Schwab & Co., Inc. and optionsXpress, Inc. (Member SIPC) are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation. CS19160-01 REG60835-02 (05/13)
Teaming Up Against Identity Theft
|Other important information
|State and International Laws
If you are a Vermont resident, we will automatically limit sharing of your information. Nevada law requires us to disclose that you may request to be placed on Schwab’s internal “do not call” list at any time by calling +1-800-435-4000, and that we are providing this notice to you pursuant to state law, and that you may obtain further information by contacting the Nevada Attorney General, 555 E. Washington Ave., Suite 3900, Las Vegas, NV 89101; phone +1-702-486-3132; email BCPINFO@ag.state.nv.us.
Charles Schwab, U.K., Limited
Charles Schwab, Hong Kong, Limited
Identity theft is a serious concern to all of us. Safeguarding information to help protect you from identity theft is a priority at Schwab. We're committed to keeping your personal and financial information safe online. To enhance your security, Schwab takes steps to protect you from identity theft by:
- utilising client identification and authentication procedures before initiating transactions;
- using firewalls and encryption technology to protect personal information on our computer systems;
- creating a secure transmission connection to our Schwab websites. You will see a key or closed padlock in the browser's status bar indicating it is a secure site. In other browsers, look for the address bar to turn green;
- training our employees on privacy and security to properly handle personal information about you.
You can also help protect your identity and accounts. Here are a few steps to remember:
- when using the Internet, keep your login ID and password confidential;
- keep your security software up-to-date and turned on;
- shred documents that contain personal information;
- check your credit report regularly for unauthorized activity and protect your personal identification numbers (PINs) and personal data.
If you suspect fraud or identity theft, the faster you act the better. Please contact us promptly by calling +852 2101 0500
Greater Accuracy Means Better Protection
We are committed to keeping accurate, up-to-date records to help ensure the integrity of the information we maintain about you. If you identify an inaccuracy in this information, or you need to make a change to it, please contact us promptly by calling +852-2101-0500
A Commitment To Keeping You Informed
We will provide you with advance notice of important changes to our information-sharing practices.
Contact Us With Questions
If you have any questions or concerns, please contact us by email at firstname.lastname@example.org
or call us at +852-2101-0500
Online Privacy And Security
The Schwab Customer Center
Browsers and Internet Security
Your Password and Other Security Issues
Security Risk of Using Non-Approved Automated Software Applications
Cookies, GIFs and Other Web Tools
E-mail Communications and Opting Out
Schwab Alliances and Promotions
Account Registration Data
Correcting and Updating Your Information
Investor Protection Sites
The Schwab Customer Center
The Customer Center is the area of our Web Site available only to account holders. The Customer Center provides a private and secure Web environment to place trade orders and access account information. Logging-in to the Customer Center requires both a personal account number and a password individually selected by each customer. The Customer Center uses leading encryption technology so that the data we transmit to you and the data you transmit to us across the Internet is safe. Secure data includes account information, trade orders, and e-mail sent from within the Customer Center.
Browsers And Internet Security
Any time you enter an order or provide personal information in our Customer Center (such as an account number or password), we encrypt it using Secure Socket Layer (SSL) technology. SSL protects information as it crosses the Internet. To support this technology, you need an SSL-capable browser. Schwab recommends using a strong encryption, 128-bit browser such as Netscape Navigator 7.0 or higher, Microsoft's Internet Explorer 6.0 or higher, or AOL 8.0 or higher. These browsers will activate SSL automatically whenever you sign on to your Schwab account.
You can tell if you are visiting a secure area within a Web site by looking at the symbol on the bottom of your browser screen. In the above referenced browsers, you will see either a lock or a key. When the symbol appears unbroken or the padlock is in the locked position, your session connection is taking place via a secure server.
If you need a strong encryption browser, you can go to the Netscape Web site or the Microsoft Web site to download the latest Navigator or Internet Explorer browser. We do not recommend the use of beta browser versions.
Your Password And Other Security Issues
Your Schwab password is your private entry key into your account. You should never share it with anyone and you should change it periodically. You can change your password any time you like after logging in to our Customer Center.
Our password requirements, which facilitate online account security, are as follows:
Your password must be 6-8 characters long. It also must:
- Include both letters AND numbers.
- Include at least one number BETWEEN the first and last character.
- Contain no symbols (!, %, #, etc.)
Examples of valid passwords: kev6in, 2be111,will1am
Examples of invalid passwords: kevin, 111111, will1, #1abcd
If you forget your password, please call a Schwab representative at +852-2101-0500
and we will be glad to help you.
After you've finished accessing your Schwab account, don't forget to log off. This prevents someone else from accessing your account if you leave your computer and your session hasn't "timed out," or automatically shut down.
Security Risk Of Using Non-Approved Automated Software Applications
For security reasons and to guard the safety of your data, access to this site is limited to SSL-capable browsers like Netscape Navigator 7.0 or higher, Microsoft's Internet Explorer 6.0 or higher, or AOL 8.0 or higher. Under no circumstances should you use any software, program, application, or any other device to access or log-in to the Schwab Web site, or to automate the process of obtaining, downloading, transferring, or transmitting any content to or from Schwab's computer systems, Web site, or proprietary software.
Cookies, GIFs And Other Web Tools
When you interact with a Schwab online channel, such as one of our Web sites or through email or a wireless device, we strive to make that experience easy and meaningful. To do so, we use several tools. When you come to our Web site, our Web server sends a cookie to your computer. A cookie is simply an electronically transmitted file that holds small pieces of information. When you navigate through our Web site, your browser "requests" pages for you to view, and that request will include the information stored in the cookie we previously sent to your computer. This process is like an electronic "handshake" between Schwab's system and your computer; the information exchanged allows us to recognize your browser. For example, if you go to our Mutual Fund OneSource Web page we ask you to read the "10 Important Facts about Mutual Fund Investing." Once you click and confirm that you've read it, we reflect that fact in a cookie, so if you visit us again with the same browser we won't ask you to read it again. Schwab also uses other technology, such as "Graphics Interchange Format" files (GIFs) to recognize users and collect and transmit information online, as described below.
- Cookies and Personal Identification. Standing alone, cookies, GIFs and other Web tools, as well as data derived from them, do not identify you personally. They merely recognize your browser. Unless you choose to identify yourself to Schwab, either by responding to a promotional offer, opening an account, or registering for an online service such as Learning Center, you remain anonymous to Schwab.
- Persistent Cookies. Cookies come in two flavors: persistent and session-based. Only persistent cookies remain on your computer after you've closed your browser or turned off your computer. They include such information as a unique identifier for your browser that only Schwab can read and use, and the fact that you are a Schwab customer or prior Schwab Web site visitor (whatever the case may be). We are especially careful about the security and confidentiality of the information we send through persistent cookies. For example, we do not store account numbers or passwords in persistent cookies.
- Session Cookies. Session cookies exist only during an online session with Schwab. They disappear from your computer when you close your browser software or turn off your computer. Session cookies allow you to conduct transactions or request your own personal or account information on our Web site. They contain encrypted or encoded information about your account(s), and/or identifying information that you have previously provided to us. This information allows Schwab to process your online transactions and requests. Examples include a request to see your account balance or to place a trade order on your behalf. Without the session cookie information, we would not be able to complete your Web transactions securely. Session cookies help us make sure you are who you say you are after you've logged in.
- Graphics Interchange Format. On our Web sites, including Schwab pages hosted by our agents, and in emails we sometimes include a GIF. On the Web, they allow us to keep your session active while you may be using research, education or bulletin board services so that you will not have to log in again when you return to the Customer Center. In an email message, we may embed a GIF in the message that allows us, for example, to determine if your email reader is HTML capable or how fast your connection to the Internet is. This allows us to deliver content in a format most appropriate to your computer's capabilities.
- Other Web Tools. Sometimes we include links to Web pages in an email or in banner advertisements which include a code that allows us to know if you clicked on that link. We do this so that we can personalize your experience, such as recognizing you when you reach the Web page you clicked to, or by displaying information and content we believe will be relevant to you. We also do this to measure the effectiveness and usefulness of our advertisements and the messages we send, and we use this information to continually improve the way we communicate.
- Other Ways Schwab Uses Information Obtained From Cookies and GIFs. Cookies enable us to understand better how you and others use Schwab's online channels. They allow us to collect information about where your browser goes on our Web sites. This assists us in understanding your preferences and improving our Web site. For example, the information we obtain from cookies or GIFs helps us understand whether our customers use certain Web features and how to improve navigation. We also may use information gathered as the result of GIFs or cookies to target emails or Web messages to groups of customers based on the parts of our Web site they visit the most. Knowing where your browser has been on our Web site helps us present useful information and offers to you. We do not sell this or any other information about you to other Web sites, merchants or financial institutions. Unless you have affirmatively consented, we do not provide any personally identifiable information about you to anyone else for their marketing purposes.
E-Mail Communications And Opting Out
E-mail is an important communication channel between Schwab and its customers. Schwab also uses e-mail to communicate with prospective customers.
E-mail sent to Schwab from within our Customer Center (after you have logged on with your account number and password) is secured with the same Secure Socket Layer (SSL) technology we use to transmit private account information. So please remember that any e-mail you send to Schwab identifying your account should originate in the secure Schwab Customer Center.
Our news and information services are delivered to our customers via e-mail from outside our Customer Center. You will receive your subscription via unencrypted e-mail. As stated in your account agreement, we reserve the right to use your e-mail address to send you important information relating to your account, including regulatory communications. For example, such communications relate to margin or trading requirements. At times we may ask for your informed consent to send important information to you by e-mail.
We may also use your e-mail address to send you information about services and products we believe may be of interest to you. If you are a customer and do not want to receive e-mail related to services and products, simply log into the Customer Center and send us an e-mail from the Services/Contact Us section or call us at +852-2101-0500
If you are a customer or a prospective customer and receive an e-mail from Schwab about a product or service, you may unsubscribe to future e-mails about that product or service by following the instructions in the e-mail message.
Schwab Alliances And Promotions
When Schwab joins with another company to offer or provide products and services, both parties may cross-reference their databases to search for customers in common. This existing information may be used to help identify business alliance opportunities and to enhance the information already contained in the existing databases.
Schwab on its own, or jointly with other organizations and Web sites, may offer contests, sweepstakes, and promotions. You may be asked to supply certain personal information to participate in these promotional events, which may then be used by the sponsoring parties for marketing purposes. Even if you have previously opted not to receive information or mailings about Schwab, you may still receive information about Schwab via these promotions if you choose to register for them. Rules and guidelines for each promotion will be clearly posted, as will notification about how the information gathered may be used. You may opt not to participate in these special promotions if you do not want to receive information about Schwab or share your information with all sponsoring parties.
Account Registration Data
Potential customers applying online at Schwab.com.hk for a Schwab account have the ability to opt out of the application process before completing it. However, we may use the information gathered on the application form during this process to send you further information about Schwab services and products we believe may be of interest to you. You will be notified of this during the application process.
Correcting And Updating Your Information
The accuracy of your personal information is important to us. If you are a customer and have a concern about your personal or account information maintained at Schwab, or want to correct, update, or confirm your information, please login to the Customer Center and send us an e-mail from the Services/Contact Us section. Customers and others may also send an e-mail to email@example.com
or call us at +852-2101-0500
. We will be happy to review and update our records.
Identity Theft Prevention Program
How Schwab Protects Your Identity
How You Can Protect Your Identity and Accounts
What to do if You Are A Victim of Identity Theft
Other Resources to Learn More about ID theft
How Schwab Protects Your Identity
Your privacy is our priority and Schwab is committed to protecting you
- We do not sell customer information to anyone.
- We use encryption technology to protect sensitive information that is transmitted over the Internet.
- We control access to your information inside our company by limiting employee access to systems and data.
- We ensure all employees are trained to safeguard your information.
- We continue to evaluate our efforts to protect personal information and make every effort to keep your personal information accurate.
- Our most important asset is our relationship with you. We understand that you have entrusted us with your private financial information, and we do everything we can to maintain that trust.
How You Can Protect Your Identity And Accounts
Identity theft occurs when someone uses your personal information such as your name, Identity Card number, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes.
Identity theft is a serious concern. Here are few steps to remember in order to protect your identity and accounts.
- Schwab will never request or disclose your personal information (account number, Login password, Social Security number) in either a non-secure or unsolicited email communication.
- If you get an email that warns you, with little or no notice, that an account of yours will be shut down unless you reconfirm your billing information, do not reply or click on the link in the email.
- When you enter account or personal information at the Schwab Website, it will always be over a secure connection. You can be sure of this because you will see the secure site indicator in the lower right corner of your browser's frame in the shape of a padlock. It signals that your information is secure during transmission.
- Shred financial documents that contain your personal information before you discard.
- Check your credit report regularly to make sure no unauthorized activity has occurred.
- Protect your personal information (such as your PIN, Identity Card number, Social Security number, date of birth, etc.). Do not give it out to any person or company or in an email unless you are familiar with them and you have initiated your communication with them.
- Don't carry unneeded credit cards, your Social Security card, your birth certificate or other personal documents in your purse or wallet.
- Monitor all your bank statements from every credit card every month. Check to see if there is anything that you do not recognize and call the credit grantor to verify that it is truly yours.
It's also important to protect your computer at home. Here are few best practices to follow:
- Use and update anti virus software which will not only protect your machine from malicious viruses, but also helps to protect the networks to which you connect.
- Use a firewall to protect the data on your computer from users entering your computer.
- Do not re-use passwords for sensitive systems.
Again, the protection of your account and personal information is very important to Schwab.
What To Do If You Are A Victim Of Identity Theft
If you are a victim of identity theft, here are some recommended steps:
- Contact us and let us know you have been a victim of identity theft.
- Report the identity theft and request a "fraud alert." This ensures that you will be contacted before any new account is opened and/or an existing account is changed.
- Request copies of credit reports. Review the reports carefully and identify any new accounts that may have been opened. Pay particular attention to the section of the report that lists "inquiries" from new companies. Contact these companies immediately and have them remove any pending or new accounts from their system.
- Contact the fraud departments of creditors to dispute unauthorized charges (e.g., credit card issuer, phone companies, utilities, banks, other lenders.) Describe your identity theft problem and follow up with a letter.
- File a report with your local police department and ask to file a report. This may help when clearing your credit.
Other Resources To Learn More About Identity Theft:
Federal Trade Commission—IDTheft—
Federal Trade Commission—Phishing—
Identity Theft Resource center—
Identity Theft Prevention and Survival—
Social Security Administration—
Postal Inspection Service—
Please note, these links are being provided as a service convenience. Schwab is not affiliated with any of these organizations and cannot guarantee their accuracy, effectiveness and/or completeness.
How To Protect Against Phishing?
What is Phishing?
How to spot a phishing attack?
Protect your identity online
Learn more about phishing scams or identity theft
Need to report a phishing attack?
What Is Phishing?
Phishing is the illegal attempt to mislead consumers into providing personal or financial information, including account numbers, passwords and Social Security numbers, via email or through fraudulent Web sites.
The most frequent phishing attacks occur through email disguised to appear as though it came from a reputable financial institution or company.
Most phishing attempts urge you to update or validate your account information, typically through a link in an email directing you to a fake Web site that appears to be legitimate.
How To Spot A Phishing Attack?
There are many phishing attacks active on the Internet. Here are a few of their lines and lures:
- An email contains an "urgent" or "shocking" tone requesting your immediate action on an account-related matter. Phishers frequently succeed by getting consumers to act quickly without thinking.
- An email is sent from a user falsely claiming to be a legitimate company with an attachment. An unsolicited email attachment more than likely contains a virus. Do not open it.
- A pop-up window appears from a user falsely claiming to be a legitimate company's Web site asking for personal information.
Protect Your Identity Online
- Do not provide your personal or financial information in response to an email request or after clicking on a link from an email. Legitimate companies do not ask for this type of information through an email communication, no matter how official the email may look.
- Do not enter your personal information into a form within an email message or a pop-up. Email messages and pop-ups are not secure. It is never safe to enter your personal information in a form unless it is on a secure web site.
- Do not open an email from a sender you do not recognize that contains an attachment. A legitimate financial institution would not deliver unsolicited attachments. Delete the email with the attachment immediately.
Please note that Schwab does include attachments if you subscribe to Schwab Alerts. The email attachments use a secure technology that encrypts the content, so the privacy of the data is ensured.
- Check that you are interacting with a secure Web site. Before you submit personal or financial information on a Web site:
- Look for the locked padlock or key icon at the bottom of your browser or
Make sure the web site address begins with "https://" instead of "http://". The "s" indicates that the site is secure.
The absence of either of these items will indicate that the site is not secure. If you are unsure of the validity of the email, contact the institution directly but not via any links in the email.
- Keep your browser software up-to-date with security updates. To adequately protect your computer, make sure you have current anti-virus and firewall software installed to help protect your personal information.
- Review your account statement carefully. Verify that all transactions are authorized and report any discrepancies immediately.
Learn More About Phishing Scams or Identity Theft
Additional information can be found at or .
Need To Report A Phishing Attack?
If you suspect you have received a fraudulent email from The Charles Schwab Corp. or any of its subsidiary companies, please contact: firstname.lastname@example.org
. If you believe that any communications with or from Schwab resulted in identity theft, call us immediately at +852-2101-0500
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