Your satisfaction is guaranteed

We've always been committed to driving down costs so you have more to invest. That's why we've lowered the price of online equity trade commissions to US$0.¹

We also believe every investor deserves to work with a firm they can count on. At Schwab, our commitment to your satisfaction is backed by a guarantee. If for any reason you're not completely satisfied, we'll refund eligible fee or commission and work with you to make things right.² You won't find that kind of promise everywhere—but you will find it here.

Questions about the Satisfaction Guarantee²

What fees are covered by the guarantee?

We'll refund fees or commissions included in:
The Charles Schwab Hong Kong Pricing Guide for Individual Investors.

If for any reason you are not satisfied, we'll refund the previous quarter's program fee for Schwab Private Client™.

Are any fees not covered by the guarantee?

While the guarantee covers a wide range of fees and commissions, there are services to which it does not apply. If you have questions on whether the guarantee applies to any particular fee, please call a Schwab investment professional for assistance.

Who should I contact if I have questions or would like to request a refund?

You can call a Schwab investment professional at +852-2101-0511. Or, if you work with a Schwab Financial Consultant, you can contact your consultant.

How long do I have to request a refund under the guarantee?

Refund requests must be received within 90 days of the date the fee was charged.

How long will it take to receive my refund?

Funds will be credited to the account charged within approximately four weeks of a valid request.

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New customers
+852-2101-0511
Monday-Friday, 9:00 am to 6:00 pm (HK Time)

Existing customers
+852-2101-0500
Monday 5:30 am – Saturday 1:00 pm (HK Time)
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Charles Schwab, Hong Kong, Ltd.
Rooms 602-606, Gloucester Tower,
The Landmark, 15 Queen's Road Central, Central, Hong Kong

Office hours
Monday-Friday, 9:00 am to 5:00 pm (HK Time)

Your satisfaction is guaranteed

Questions about the Satisfaction Guarantee²

Start investing

Start investing in the U.S. today.

Have more questions? We're here to help.

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