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Help for your U.S. investments

Service and Support

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    No-pressure, no-obligation help

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    Local and U.S.-based registered investment professionals

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    Multilingual service

Get the answers you need, no matter how you invest with us.

  • Local and U.S-based customer support

    Our registered investment professionals are experienced, multilingual and ready to take your call. Email us too, anytime you want.


    Local staff available Monday-Friday, 9:00 am to 6:00 pm (HK Time); U.S.-based support available 5:30 am Monday to 1:00 pm Saturday (HK Time).

  • Financial consultants

    Our Financial Consultants can help you with your investment plan, and choose the right level of advice and services.*

    *There are eligibility requirements to work with a dedicated Financial Consultant.

  • Investing and trading specialists

    As a Schwab client, you'll have access to trained specialists who can answer your specific financial questions—from trading ETFs to global investing.

    (Available by appointment.)

start investing

Have more questions? We're here to help.

  • Call

    New customers
    Monday-Friday, 9:00 am to 6:00 pm (HK Time)

    Existing customers
    Monday 5:30 am – Saturday 1:00 pm (HK Time)

  • Email

  • Visit us

    Charles Schwab, Hong Kong, Ltd.
    Room 3401, 34th Floor, Gloucester Tower,
    The Landmark, 15 Queen's Road Central, Central, Hong Kong

    Office hours
    Monday-Friday, 9:00 am to 6:00 pm (HK Time)