Your satisfaction is guaranteed
We've always been committed to driving down costs so you have more to invest. That's why we've lowered the price of online equity trade commissions to US$0.¹
We also believe every investor deserves to work with a firm they can count on. At Schwab, our commitment to your satisfaction is backed by a guarantee. If for any reason you're not completely satisfied, we'll refund eligible fee or commission and work with you to make things right.² You won't find that kind of promise everywhere—but you will find it here.
Questions about the Satisfaction Guarantee²
- What fees are covered by the guarantee?
- Are any fees not covered by the guarantee?
- Who should I contact if I have questions or would like to request a refund?
- How long do I have to request a refund under the guarantee?
- How long will it take to receive my refund?
Start investing
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Start investing in the U.S. today.
Have more questions? We're here to help.
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CallNew customers
+852-2101-0511
Monday-Friday, 9:00 am to 6:00 pm (HK Time)Existing customers
+852-2101-0500
Monday 5:30 am – Saturday 1:00 pm (HK Time) -
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Visit usCharles Schwab, Hong Kong, Ltd.
Rooms 602-606, Gloucester Tower,
The Landmark, 15 Queen's Road Central, Central, Hong KongOffice hours
Monday-Friday, 9:00 am to 6:00 pm (HK Time)