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Satisfaction Guarantee

We've always been committed to driving down costs so you have more to invest. That's why we've lowered the price of online listed equity trade commissions to US$0.¹

We also believe every investor deserves to work with a firm they can count on. At Schwab, our commitment to your satisfaction is backed by a guarantee. If for any reason you're not completely satisfied, we'll refund your eligible fee or commission related to your request and work with you to make things right.² You won't find that kind of promise everywhere—but you will find it here.

Questions about the Satisfaction Guarantee²

We'll refund fees or commissions included in: 
The Charles Schwab Hong Kong Pricing Guide for Individual Investors.

If for any reason you are not satisfied, we'll refund the previous quarter's program fee for Schwab Wealth Advisory™.

While the guarantee covers a wide range of fees and commissions, there are services to which it does not apply. If you have questions on whether the guarantee applies to any particular fee, please call a Schwab investment professional for assistance.

You can call a Schwab investment professional at +852-2101-0511. Or, if you work with a Schwab Financial Consultant, you can contact your consultant.

Refund requests must be received within 90 days of the date the fee was charged.

Funds will be credited to the account charged within approximately four weeks of a valid request.

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Have more questions? We're here to help.

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    New customers
    +852-2101-0511
    Monday-Friday, 9:00 am to 6:00 pm (HK Time)

    Existing customers
    +852-2101-0500
    Monday 5:30 am – Saturday 1:00 pm (HK Time)

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    Charles Schwab, Hong Kong, Ltd.
    Room 3401, 34th Floor, Gloucester Tower,
    The Landmark, 15 Queen's Road Central, Central, Hong Kong

    Office hours
    Monday-Friday, 9:00 am to 6:00 pm (HK Time)